Please review our list of commonly asked questions below
- Do you charge sales tax?
Items not for resale are subject to 6% State Of Iowa Sales Tax.
- Do you ship to PO Boxes?
You must provide a physical address in order to receive a shipment.
- Do you ship internationally?
Karl Performance only ships to the contiguous 48 states, with ground and express service levels available. Additional charges will apply for express delivery.
- How do I return a part?
In the event you need to return a new item please contact our performance specialist at (855) 806-1147. All new product returns must be in “New Condition”, in the original box in sellable condition, with no signs of product installation or use. A restocking fee may apply. Please note, we do not accept returns on ANY electronic parts under ANY condition.
- I didn't get my part on time; do I get a shipping refund?
On orders shipped overnight and second day, all shipping companies reserve the right to extend delivery time by 24 hours to residential addresses. In addition, if you live in a "blackout area" overnight or second day delivery is not guaranteed by any shipping company. This is beyond our control and shipping charges will not be refunded for this reason. We are also not responsible for delays that occur such as: adverse weather conditions, train derailment, incorrect routing by the shipping carrier, and incorrect deliveries.
- What happens if I refuse my order?
If you refuse your order for any reason other than damage, a 15% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us that you refused your order, your refund could take up to 6 weeks to process.
- I never received my package, but my tracking number shows it was delivered. What do I do?
Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via the support form or call us (855) 806-1147 to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors’ to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.
- What if my part arrives damaged?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us at (855) 806-1147 that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
- Will I have to pay a restocking fee?
If your product is returned for any reason other than a definite error on our part, a 15% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason.
- How long do part refunds take?
Most returns are credited within 30 days of receipt of return. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You will receive an e-mail the day your refund is processed. Credit card refunds take approximately 3-5 business days to show up on your statement. This is beyond our control.
- Do you offer exchanges or replacement parts?
All products must be returned and reordered.
- How should I ship back my return?
We highly recommend that you return your item with a shipping carrier that can provide you with both insurance and a tracking number in case of loss or damage. All returns should be able to be tracked from the time you ship your return until it is signed for on the dock. If you are shipping via USPS, please use Express Mail. Delivery confirmations and Priority Mail are not considered to be acceptable tracking methods.
Please make sure to properly pack your return and clearly write your RMA number on the outside of the shipping box. Please do not write on the parts boxes as your product will not be considered “resalable”. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.
- My part broke while I was installing it, can I return it?
We cannot accept returns on any part that has been damaged due to incorrect installation.
- I want to return my item, but I used some of the hardware. Can I return it?
We cannot accept returns on any part that is missing parts, hardware, or instructions.
- I installed my part, can I return it?
All items must be in new resalable condition. We cannot accept items that have been used, installed, or disassembled.
- My part is defective, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
- My part is wrong, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of an incorrect product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
- How much will my refund be?
Refunds will only be issued on the part itself minus any discounts and/or restocking fees.